Manchester | Dubai | Madrid | Kuala Lumpur (Hybrid)

Permanent | Full-Time

Build the Future of Merchant Experience in Payments

We're looking for a Senior Product Manager to own the merchant-facing experience across our payments and fintech platform.

This is a high-impact role responsible for the products merchants interact with every day—from our merchant portal and self-service tools to APIs, reporting, analytics, and payout workflows. You'll work at the intersection of payments, developer experience, data, and AI, helping create a platform that is intuitive, efficient, and genuinely frictionless.

The Role

You'll define product strategy, roadmaps, and delivery across several key areas:

Next-Generation Merchant Portal– A unified experience for payments, balances, FX, and payouts
Self-Service & AI Assistants– Helping merchants find answers and resolve issues without support intervention
Transaction Reporting & Analytics– Delivering clear, real-time visibility across payment activity
APIs & Developer Platform– Building exceptional developer experiences, tooling, and documentation
Multi-Acquirer Intelligence– Consolidated reporting and performance insights across payment providers
Batch Payout Processing– Scalable, transparent, and reliable payout workflows

Working closely with engineering, design, data, operations, and commercial teams, you'll turn complex payment infrastructure into simple, intuitive user experiences for merchants, developers, finance teams, and operational users.

What You'll Do

Define product vision, strategy, roadmaps, and success metrics
Own andprioritiseproduct backlogs across multiple workstreams
Work closely with engineering, design, and data teams to deliver new capabilities
Conduct merchant research and use customer feedback to shape product decisions
Improve self-service, automation, and AI-driven support experiences
Drive adoption, engagement, and customer satisfaction through data-led decision making
Collaborate with internal stakeholders and external partners to deliver scalable solutions

Product Manager - Merchant Experience and Job Developer Platform

We are looking forward to hearing from you!

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